Cancellation & Refund Policy

1. Studio Subscriptions (Monthly & Yearly Passes)

HeyChintu Studio passes provide enhanced features such as streak shields, cloud vault backups, and vector PDF exports.

• Cancel Anytime: You can cancel your subscription at any time with zero cancellation fees. Subscriptions can be canceled via your Profile settings (/me) or directly through your payment account (Stripe billing portal, Apple App Store Subscriptions, or Google Play Subscriptions).
• Active Until Cycle End: Upon cancellation, your Studio privileges remain active until the end of the paid billing period. You will not be charged again.
• 48-Hour Renewal Grace Window: If an annual subscription auto-renews and you did not intend to continue, you may request a full refund within 48 hours of the renewal charge provided no bonus features or Buddy Passes were consumed during that period.

2. Founder's Lifetime Pass (One-Time Purchase)

The Founder's Pass is a one-time payment granting permanent Studio access, an exclusive numbered gold badge, and annual perks.

• 7-Day Money-Back Guarantee: If you purchase a Founder's Pass on the web and find it does not suit your creative journey, you may request a 100% full refund within 7 days of purchase by contacting our support desk.
• Upon refund processing, the Founder's Pass entitlement and gold badge are revoked, and the reserved founding spot is returned to the public pool.

3. Digital Downloads & Instant Content (PDF Monographs & Reels)

Standalone digital purchases (such as the 300 DPI PDF Living Artbook Pack and HD Video Reel export) are delivered instantly upon completion of generation.

In accordance with international consumer protection laws for digital goods (including EU Directive 2011/83/EU), digital content that is downloaded, exported, or fully rendered is generally non-refundable once delivery begins. However, if a technical error prevents you from downloading or exporting your generated monograph or reel, our team will either resolve the issue or issue a full refund.

4. Physical Printed Artbooks (A5 Softcover Prints)

HeyChintu allows creators to order custom physical printed artbooks documenting their personal 30-day artwork. Because each artbook is uniquely manufactured on-demand with your individual artwork:

• Order Cancellation Window: You may cancel an artbook order within 2 hours of payment by emailing ceo@mellite.app. Once an order enters our printing and binding workflow, custom orders cannot be cancelled or returned for buyer's remorse.
• Damaged or Defective Prints: If your artbook arrives misprinted, damaged in transit, or with structural binding defects, we will provide a free replacement reprint or a 100% full refund.
• Reporting Period: Please inspect your parcel upon arrival and report any damage within 7 calendar days of delivery, including clear photographs of the defect and packaging.

5. Refund Processing Timelines & Methods

Approved refunds are credited strictly to the original method of payment:

Note: For in-app purchases initiated directly through Apple StoreKit or Google Play Billing, refunds must be requested directly through Apple (reportaproblem.apple.com) or Google Play support, as third-party developers cannot issue direct store credits on mobile app store transactions.

6. How to Submit a Refund or Cancellation Request

To request a cancellation or refund for any web purchase, email our billing support desk with your details:

Please include: (1) Your registered account email, (2) Order ID / Razorpay Payment ID or Stripe Receipt Number, and (3) Brief description of your request.